If you’re experiencing delays in the activation process for your TGTVS Mobile service, please consider the following checklist:
Have you received activation notifications from TGTVS Mobile?
Have you received and inserted your TGTVS Mobile SIM card?
Have you received the eSIM Kit from TGTVS Mobile?
Have you received the QR code necessary to activate the eSIM?
Has your device successfully passed the compatibility check?
Are you currently in the process of porting your number to TGTVS Mobile, or have you not initiated this yet?
If you’ve confirmed all of the above and are still facing issues, please don’t hesitate to contact our Customer Support team at (606) 714-1011 or or you can chat with us on our website. Our team is available to assist you from Monday to Friday, 8:00am to 4:30pm EST.
Why won’t my service activate?
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