There are several potential reasons for the rejection of your port out request. Common factors that can result in a rejected port out request include:
1. Inaccurate information: Ensure that the details provided for the porting process, such as your account number, PIN, or address, are correct. Any discrepancies may lead to rejection, and we will provide assistance and guidance to address this issue.
2. Unpaid balances: Outstanding bills or unsettled balances with your current carrier can result in a rejected port out request.
3. Active suspension: If your current account is currently suspended, you may need to resolve the suspension or reactivate your account before proceeding with the port out request.
4. Temporary numbers: Porting temporary or prepaid numbers can sometimes be more complex. It’s essential to determine if your number falls into this category.
5. Number ownership: Confirm that you are the legitimate owner of the number you wish to port. If the number is registered under a different name, it could lead to rejection.
6. Network compatibility: Verify that the carrier you are porting to supports the type of number you are trying to port. Some carriers may not support landlines or specific number types.
7. Security concerns: In certain cases, carriers may reject port out requests if they suspect fraudulent activity or have security concerns related to the request.
If your port out request has been rejected, it is recommended that you reach out to our Customer Support team at (606) 714-1011 or support@tgtvsmobile.com (Monday – Friday, 8:00am to 4:30pm EST).
