Yes, as the group owner, you have the authority to cancel International Roaming packs for both yourself and your group members using TGTVS Mobile. However, it’s important to note that, at present, group members cannot independently purchase, cancel, or modify International Roaming packs for themselves or other group members.
To cancel an International Roaming pack:
1. Open the TGTVS Mobile app and select “Services” to access International Roaming.
2. Choose “Manage Roaming Services.”
3. Within the “Purchase History” section, select the trip you want to cancel.
4. Click on “Cancel.”
5. Confirm the cancellation.
And that’s it!
If you have queries you can connect with us via chat or simply give us a call at (606) 714-1011 during our operating hours, which are Monday to Friday, from 8:00am to 4:30pm EST.
