I received an error when I tried to upgrade my plan or pay my bill. What should I do?  

If you’re encountering any concerns regarding upgrades or monthly payments, please do a few checks at your end. First, ensure that the credit card on file isn’t expired and doesn’t have any restrictions.

If the issue persists, our dedicated Customer Support team is here to assist you. Reach out to us during our operating hours, from Monday to Friday, 8:00am to 4:30pm EST, at (606) 714-1011. Alternatively, you can send us an email at support@tgtvsmobile.com and we’ll get back to you promptly to address your concerns.